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What You Need to Know Before You Start

Using 97c77 means you accept the terms set out on this page — and whether you can access the platform at all depends on the laws that apply where you are.

Eligibility depends on local lawAccount access conditions applyBangladesh-region noticebKash, Nagad, Rocket wallet rulesContact us to query anything
97c77 What You Need to Know Before You Start
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account's legal standing, a data request or a concern about how these terms apply to your wallet transactions, our support team handles those queries directly. Reach us through the channels below and we will point you to the right process.

Live Chat Open the chat window from your account dashboard to raise a legal or eligibility query. Responses cover account status, wallet verification and jurisdiction questions.
Email Support Send a detailed written query to our support address for formal legal requests, data access questions or account-closure concerns tied to eligibility.
Account Help Centre The Help Centre inside your account lists current term versions, eligibility notices and steps to request a review of a restricted account or wallet transaction.
ACCOUNT AND DATA HANDLING

How We Manage Your Data and Account Security

Your account data and wallet details — including anything linked to bKash, Nagad or Rocket — are handled under strict internal security protocols. We hold only what is needed to run your account, verify transactions and meet applicable compliance obligations. You can request a summary of what we hold or ask us to close your account at any time through the support channels above.

Data Retention

We keep account and transaction records for the period required by applicable compliance obligations. Wallet transaction data from bKash, Nagad or Rocket is retained on the same basis.

Cookie Use

We use session cookies to keep your account login active and preference cookies to remember your lobby settings. No third-party advertising cookies are placed without disclosure.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Any change to your linked wallet — bKash, Nagad or Rocket — triggers a re-verification step before it takes effect.

Requesting Changes

To update personal details, request data held on your account or ask for account closure, contact support via live chat or email. We aim to confirm receipt and next steps promptly.

Common Questions About Our Legal Terms

These are the questions we get most often about eligibility, account terms and data handling. If yours is not here, use the live chat or email path above.

Access depends on your local law and eligible region. We do not confirm legality for any specific location — check what applies where you are before opening an account.

We reserve the right to restrict or close accounts where local law changes make access ineligible. We will notify you through your registered contact details where possible.

No. All accounts are subject to the same eligibility conditions regardless of which payment method you use. Wallet-linked accounts go through the same verification process.

Contact our support team via email or live chat with a data access request. We will confirm what information is held and how it is used under our retention policy.

Submit a closure request through live chat or email. We will process it and confirm when the account is deactivated. Pending wallet transactions are resolved before closure completes.

We post updated terms on this page. Continued use of 97c77 after an update means you accept the revised conditions. Check this page periodically for any changes.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.