Reference

How 97c77 Handles Your Personal Information

This Privacy Policy tells you exactly what data 97c77 collects when you open an account, fund it via bKash, Nagad or Rocket, and use our lobby.

Account data securitybKash, Nagad, Rocket payment dataCookie and device controlsYour right to request data changesBangladesh-region eligibility noted

Explore the Lobby Read FAQ

What Data We Collect and Why We Hold It

97c77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with 97c77, we collect the information you provide directly — your name, contact details, and the payment method you choose. If you deposit via bKash, Nagad or Rocket, we record the transaction reference and wallet identifier so we can match your

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deposit to your account and process your withdrawal correctly. We do not store your full mobile wallet PIN or password at any point. We also collect device and session data — the type of phone or browser you use, your IP address, and which pages you
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visit inside the lobby. This helps us keep your account secure and spot any unusual login attempts. We hold your data for as long as your account remains active and for a period after closure as required by applicable rules. You can ask us to correct
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inaccurate details at any time by contacting our support team. Whether this policy applies to you fully depends on your local law and the eligible regions from which our platform can be accessed. We do not sell your personal information to third parties for their own
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marketing.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

Security, Cookies, Retention and Your Account Rights

We use SSL encryption across every page of 97c77 — from the login screen to the cashier where your bKash, Nagad and Rocket deposits are processed. Cookies help us keep your session active and remember your lobby preferences, but you can adjust cookie settings through your browser at any time. Account data is retained while your account is open and for a defined period following closure, in line with applicable rules for eligible regions. If you believe information held on your account is incorrect, you have the right to ask us to update it.

SSL Encryption

Every account session and cashier transaction — including bKash, Nagad and Rocket deposits — runs through SSL encryption to keep your data protected in transit.

Cookie Controls

We use session and preference cookies to keep your lobby working smoothly. You can block or clear cookies through your browser settings without losing your account access.

Data Retention Policy

Your data stays on our systems while your account is active and for a set period after closure. Retention periods follow applicable rules for the eligible regions we serve.

Your Correction Rights

If your registered details are out of date or wrong, contact support with your account name and wallet type. We will review and correct the record promptly.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how we hold your information, want to request a correction, or need to know what data is linked to your account, our support team is the right starting point. You can reach us through live chat directly inside your account, by email, or via our help desk messaging channel. When you write in, include your registered account name and the wallet type you use — bKash, Nagad or Rocket — so our team can locate your records quickly and respond to your request without delays.

Live Chat Open your account and start a live chat session. Mention your privacy request in the first message so the agent can route it to the right team straight away.

Email Support Send your data request to our support email address. Include your account name and wallet type — bKash, Nagad or Rocket — for faster identification.

Help Desk Messaging Use the help desk ticket form inside your account settings. Select the privacy category, describe your request clearly, and we will follow up by message.

Common Questions About Your Privacy at 97c77

These are the privacy questions we hear most often from people in Bangladesh who use bKash, Nagad or Rocket to fund their accounts. If your question is not covered here, reach out through live chat or the help desk ticket form.

We collect your name, contact details, and the wallet type you register — bKash, Nagad or Rocket. Device data and session logs are also recorded to protect your account from unauthorised access.

No. We record the transaction reference and wallet identifier for payment matching, but your mobile wallet PIN or password is never stored on our systems at any point.

Your data is retained for a defined period following account closure, in line with applicable rules for eligible regions. You can ask support for details specific to your account.

Yes. Contact our support team via live chat or the help desk ticket form, include your account name and wallet type, and we will review and update your records promptly.

We do not sell your personal information for third-party marketing. Data may be shared only where required by applicable rules or to process your payment through bKash, Nagad or Rocket.

Cookies keep your lobby session active and save your preferences. You can adjust or block cookies in your browser settings; your account access will not be removed as a result.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoFAQ

How 97c77 Handles Your Personal Information

Security, Cookies, Retention and Your Account Rights

How to Contact Us About Your Data

Common Questions About Your Privacy at 97c77

01 What personal information does 97c77 collect when I open an account?

02 Does 97c77 store my bKash or Nagad wallet PIN?

03 How long does 97c77 keep my data after I close my account?

04 Can I request a correction to the information held on my account?

05 Does 97c77 share my personal data with third parties?

06 How do cookies affect my account and can I turn them off?

Privacy Policy

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